HoaXinh.Com strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this policy to provide our customers with a complete understanding of how replacement orders or refunds are processed. Please scoll down to view our policy:
- Delivery Policy
- Refund Policy
- Privacy Policy
I_DELIVERY POLICY:
1-Delivery time:
-Within 24 hours to recipients in cities and towns
-Flower order for delivery outside Hochiminh City should be placed before 7:AM-HoChiMinh City time. (GMT+7.00)
-Place your order earlier and we will try our best to meet your desired delivery date and time.
2-Importance Notice:
-Please review all information before submistting an order e.g recipient's name, delivery address, contact number and delivery date.
-Incomplete address, phone number , information of sender and receiver may delay the delivery
-Flower can not be delivery to P.O boxes and some rural areas
-Refund will be given at the discretion of the company management.
-Please check your e-mail immediately after placing an order, you will receive an e mail of confirmation from us. This e mail contains your order number as well as a summary of your order.If there is any change to be made you may reply the e mail with the details of your order. We will do the necessary changes as your request
-Should a problem arise, you will be contacted via email with an explanation of the problem, along with a phone number that can be used to contact our customer service
-Please note that seasonal condition may affect the supply of certain kind of flowers, Specific color may not always be available. In some extreme cases, substitution may be necessary to complete your floral and container requirements. The dimensions given for arrangements are mere approximations.
3-Our delivery service coverage areas:
Ha Noi, Hai Phong, Da Nang, Nha Trang, Phan Thiet, Sai Gon, Binh Duong ( Thu Dau Mot), Bien Hoa, Can Tho, Da Lat, Vung Tau, Long Xuyen,Thai Binh, Thanh Hoa, Quang Ninh, Hue, Ha Nam, Ha Duong, Nam Dinh, My tho, Phan Rang, Ben Tre, Bac Lieu, Cao Lanh, Sa Dec, Long An, Tay Ninh, Vinh Long, Buon Me Thuot, Komtum, Phu Tho, Qui Nhon, Vinh,…
*Note : If you could not find the area that you want the flowers to be delivered to or if your have any doubts about the delivery areas , Please feel free to e-mail us for more information.
4- Shiping rate:
-Saigon ( Hochiminh City) : $2.99
-Other cities and provinces : $5.99 for flower and gilts shipping within Vietnam
5- Acknowledgments:
A delivery confirmation e mail will be sent to you after service completed.
II_ REFUND POLICY:
1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbours were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving with someone in the house) may be out of our control.
2. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact The florist directly. In almost every case, we will gladly replace the arrangement. To request a replacement, HoaXinh.Com must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacements
3. HoaXinh.Com reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When HoaXinh.Com receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
4. Should any customer place an order through HoaXinh.Com and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
5. HoaXinh.Com is not responsible for any order where the recipient refuses to accept the item. HoaXinh.Com will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
6. HoaXinh.Com is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. HoaXinh.Com makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.
7. 6% of credit cards fees and handling fees is applied to all refunds.
II_ PRIVACY POLICY:
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
